SNCOA LDR‑301S – Leading Organizations Practice Exam

The refreezing phase is a critical component of the change management process, particularly in Kurt Lewin’s model, which consists of three stages: unfreezing, changing, and refreezing. The primary purpose of the refreezing phase is to stabilize the organization after the change has been made and to ensure that new behaviors, processes, and practices are integrated into everyday operations. This step solidifies the changes and encourages adherence, making it essential for the long-term success of the change initiative.

By focusing on integrating new procedures into daily operations, the organization helps employees become accustomed to the new ways of working, ultimately ensuring that the benefits of the change are realized and that the organization does not revert to its previous state. This phase often involves reinforcement mechanisms such as training, feedback, and support to help individuals adapt to the changes and make them a permanent aspect of the organizational culture.

The other options reflect stages or elements that are part of the overall change process but do not specifically capture the intent of the refreezing phase. Generating initial ideas pertains more to the unfreezing phase, assessing the need for change is also an early step, and evaluating effectiveness falls under a more reflective or feedback-related process that typically occurs after refreezing is